Privacy & Cookie Policies

Privacy Policy

At Heath’s Carnegie Bookshop, we know that you care how your personal information is used and we appreciate that you trust us to do that carefully and sensibly.

This Privacy Policy is designed to help you understand how we collect and use your personal information. We want you to make informed decisions when using our websites and any features on them.

Heath’s Carnegie Bookshop is committed to safeguarding your privacy in addition to providing the highest possible quality of service. We will only use the information that we collect about you lawfully.

We will fully comply with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the European General Data Protection Regulation.

Please contact [email protected] if you have any concerns about the use of your personal information.

Information collected

We collect the information you supply to us when you place an order or enquiry with us, via emails, telephone, faxes, post and exhibitions. This information may include your name, address, job, delivery address, telephone number, email address, billing information and shopping selections. This information will only be shared with delivery and payment partners so we can fulfil your order.

We also collect information, such as browsing patterns when you visit our website, and as such cannot be used to identify you. It is used to help us develop our marketing strategies and audit website usage.

Heath’s Carnegie Bookshop does not share its customer details with any other companies.

Use of personal information and consent

We process personal information collected via email, fax or post  to help us improve our service to you so that you can receive product information and our best possible service. By submitting your information you consent to the use of that information as set out in this policy.

Email marketing and opt-out

If you have opted-in to receive them, we will send you timely promotions, which also feature on this website. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in marketing emails or by emailing [email protected]. If you have opted-in to receive occasional emails from us on relevant topics of interest, you can update your personal preferences and details at any time by clicking on the link at the bottom of one of our emails.

Security policy

We take your online security very seriously. You need to have peace of mind that you are transacting with a legitimate and secure site before you buy. We follow strict security procedures to protect the information you give us and to prevent unauthorised access or unlawful processing of your personal information.

When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods – usually referred to as SSL (128 bit encryption). We use a Digital Certificate and secure pages will be identified by – https:// in the address bar and also a padlock sign.

Privacy policy review

Our privacy policy is regularly reviewed to ensure we continue to serve your privacy interests.

We reserve the right to change and update the privacy policy and these changes will be posted on this page.


If you have any questions about our Privacy Policy or the data we hold about you, or you wish to ensure that the data we hold about you is accurate and kept up to date, please do not hesitate to contact us at: [email protected] or

Heath’s Carnegie Bookshop, Heath Books Ltd, Willow House, Willow Walk, Sutton, Surrey SM3 9QQ, UK.

T: +44 (0)20 8644 7788
F: +44(0)20 8641 3377


Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Spread the love